Privacy Policy

1. Who we are

KLAAP provides infrastructure for brand–creator collaborations, including discovery, campaign workflows, escrow-related payments, and content delivery features. The data controller for personal information processed through the Services is the operating entity behind KLAAP as identified in agreements or notices we provide to you.

For privacy questions, contact us at hello@klaap.africa.

2. Information we collect

We collect information you provide directly, information generated when you use the Services, and information from third parties as described below.

• Account and profile: name, email address, role (e.g. brand or creator), company or display name, authentication identifiers, and profile details you choose to add (such as bios, social links, portfolio metadata, and verification information).
• Campaign and transaction data: campaign titles, briefs, milestones, messages exchanged on the platform, payment references, wallet activity, invoices or receipts metadata, and records needed to operate escrow and settlement.
• Technical and usage data: IP address, device and browser type, approximate location derived from IP, pages viewed, referring URLs, timestamps, and diagnostic logs.
• Communications: content of support requests, feedback, and email or in-product messages you send us.
• Payment processing: payment methods are handled by our payment partners (e.g. Paystack, card processors). We typically receive limited information such as transaction status, amounts, currency, and references—not full card numbers.

3. How we use information

We use personal information to:

• Provide, secure, and improve the Services (including vetting, matching, campaign execution, and delivery tooling).
• Authenticate users, prevent fraud and abuse, and enforce our Terms of Use.
• Process payments, wallets, fees, and payouts in line with applicable rules and partner requirements.
• Send service-related notices (e.g. security alerts, policy updates) and, where permitted, product updates you can opt out of.
• Comply with law, respond to lawful requests, and protect rights, safety, and property.
• Analyze usage in aggregated or de-identified form to understand product performance.

4. Legal bases (where applicable)

Where the law requires a “legal basis”, we rely on one or more of: performance of a contract with you; legitimate interests that are not overridden by your rights (e.g. securing the platform, improving the product); consent where we ask for it; and compliance with legal obligations.

5. Sharing and processors

We do not sell your personal information. We share information only as needed to operate the Services:

• Service providers and subprocessors: hosting, databases, email delivery, analytics, video infrastructure, customer support tools, and security vendors—under contracts that require appropriate safeguards.
• Payment partners: to initiate, verify, and settle transactions you authorize.
• Professional advisers: lawyers, auditors, or insurers when required.
• Authorities: when we believe disclosure is required by law or necessary to protect users or the public.
• Business transfers: in connection with a merger, acquisition, or asset sale, subject to appropriate notices and safeguards.

6. International transfers

We may process and store information in countries other than where you live. Where required, we use appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) for cross-border transfers.

7. Retention

We retain personal information for as long as your account is active and as needed to provide the Services, resolve disputes, comply with legal obligations, and enforce agreements. Retention periods may vary by data category and legal requirements.

8. Security

We implement technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we encourage strong passwords and safeguarding your credentials.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, or export certain personal information; object to or restrict certain processing; withdraw consent where processing is consent-based; and lodge a complaint with a supervisory authority.

To exercise these rights, contact hello@klaap.africa. We may need to verify your request and may decline requests where the law allows.

10. Cookies and similar technologies

We and our partners may use cookies, local storage, and similar technologies for authentication, preferences, security, and analytics. You can control cookies through your browser settings; disabling some cookies may limit functionality.

11. Children

The Services are not directed to children under the age required by applicable law to enter into contracts without parental consent. We do not knowingly collect personal information from children in that category. Contact us if you believe we have done so in error.

12. Changes

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated through the Services or by email where appropriate.